Knowledge base

Fixes for things that aren’t working, step-by-step jobs that span more than one feature, and how teams get the most out of Freesbe. Looking for how one feature works? The product docs cover each one, screen by screen.

Search both from the search box at the top, or ask the Ask the docs assistant, which answers from the docs and these articles and links you to the one it used.

Troubleshooting

Something isn't working. Each article is one problem and how to fix it.

A message shows on one device but not anotherA message you can see on your computer is missing on your phone or another window. Freesbe fills it in when it reconnects; a reload fixes it at once.
Emails from Freesbe don't arriveInvites, sign-in codes or meeting emails never show up. Check spam and filters, allow mail.freesbe.net, and know the invite limits.
Freesbe is out of dateA teammate sees a feature you don't. How Freesbe updates itself, and how to get the latest version right away in the browser and the desktop app.
Freesbe isn't loading or something stopped workingThe app won't open, messages don't send, or calls drop for everyone. How to tell whether it's Freesbe or your connection, and where we post what's going on.
Freesbe says "Something went wrong"Freesbe shows an error screen instead of your workspace. Reload, clear the saved data on this device, and send the error details to support.
Freshdesk alerts aren't postingTickets change in Freshdesk but nothing shows up in the channel. Check the two automation rules, the alert's filters and the API key.For admins
I can't sign inForgot your password, no sign-in code arrived, or Freesbe asks for single sign-on or an invite. What each message means and how to get in.
I'm not getting notificationsDesktop or phone notifications don't arrive for new messages. Check Freesbe's settings, your browser and computer, paused or muted conversations, and which device alerts you.
My invite link doesn't workThe message This invite is no longer valid means the invite expired, was revoked or was used up. How to get a new one, and how admins can check.
My phone won't registerA desk phone or softphone won't register with your Freesbe phone line. Check the SIP details, Test mode and your phone password.
People can't hear me, or I can't hear themFix microphone, speaker and connection problems in huddles and meetings, from device permissions to strict office networks, and how to send call details to support.
Pipedrive alerts aren't postingDeals or leads change in Pipedrive but nothing shows up in the channel. Check who connected Pipedrive, the alert's filters and what Pipedrive lets them see.For admins
Salesforce alerts aren't postingOpportunities, leads or cases change in Salesforce but nothing shows up in the channel. Check the connection, the alert's filters, timing and who connected Salesforce.For admins
Salesforce won't connectConnect Salesforce is greyed out, Salesforce refuses Freesbe, or you come back to an error. Check the plan, your role, your org's app rules and the sandbox setting.For admins
The Mac app "can't be opened"macOS says Freesbe can't be opened or can't be checked for malicious software. Allow it once in Privacy & Security.
The web chat doesn't show on your websiteYou added the snippet but no chat button appears, or visitors see "This chat isn't taking messages right now". Check the snippet, the websites list and whether the chat is on.For admins
Windows says "Windows protected your PC"The Freesbe installer shows a SmartScreen warning the first time. Click More info, then Run anyway.
Zabbix problems aren't postingZabbix has problems but nothing shows up in the Freesbe channel, cards don't turn green, or the Acknowledge button fails. Check the media, the action and the token.For admins
Zoho Books alerts aren't postingA payment or invoice shows in Zoho Books or Zoho Invoice but not in the channel. Check the connection, the alert's kinds and smallest amount, the timing and the channel.For admins
Zoho Calendar won't connectYou come back from Zoho with an error, Freesbe asks you to connect again, or your busy times don't show. Check your Zoho account, its data center and Connected Apps.
Zoho CRM alerts aren't postingDeals, leads or contacts change in Zoho CRM but nothing shows up in the channel. Check the connection, the alert's filters and who connected Zoho CRM.For admins
Zoho CRM won't connectZoho refuses Freesbe, you sign in to the wrong account, or you come back to an error. Check your role, your Zoho account and the organization you picked.For admins
Zoho Desk alerts aren't postingTickets change in Zoho Desk but nothing shows up in the channel. Check who connected Zoho Desk, the webhook, the alert's filters and the channel.For admins
Zoho Recruit alerts aren't postingCandidates, job openings or interviews change in Zoho Recruit but nothing shows up in the channel. Check the connection, the alert's kinds and who connected Zoho Recruit.For admins

How-to

Step by step, for jobs that span more than one feature.

Best practices

How teams get the most out of Freesbe, and what we recommend.

Explainers

How something in Freesbe works, and why.

Which integration should I use?The ways to connect Freesbe to your other tools, side by side - built-in integrations, Zapier, Make, n8n and Zoho Flow, incoming and outgoing webhooks, apps and the API - and when to pick each.For admins

Can’t find it?

Ask a workspace admin first: they can check your workspace’s settings, invites and plan. You can also choose ? → Contact support in Freesbe’s top bar, or email support@freesbe.net. See Getting help.